🧾 What Is a Credit Item?
A credit item allows you to place a dollar amount into a bidder’s cart that reduces their final checkout balance. It's often used for sponsorship offsets, event incentives, or post-event adjustments.
Credits appear in the bidder's cart as a negative amount and automatically subtract from their total at checkout.
➕ How to Create a Credit Item
1️⃣ Go to Manage Items
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Navigate to Items > Manage Items.
2️⃣ Add a New Item
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Click Add Item.
3️⃣ Set the Item Type to Credit
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From the Item Type dropdown, select Credit.
4️⃣ Save the Item
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Click Complete and Go Back to finish adding your credit item.
You can name the credit item something descriptive like “Event Credit” or “Sponsorship Offset” for clarity later.
🛒 How to Add the Credit to a Bidder's Cart
5️⃣ Launch the Butler
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Go to Event Central, then click to launch the Butler.
6️⃣ Search for the Bidder
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In Add a Bid/Multi-Sale, search and select your bidder by name or paddle number.
7️⃣ Select the Credit Item
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In the Item field, search for the credit item you created.
8️⃣ Enter the Credit Amount
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Type in the dollar amount you want to credit to the bidder’s account.
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Click Add Bid.
9️⃣ Confirm the Credit
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Click Place Bid to apply the credit to the bidder’s cart.
Be sure you're entering a negative amount for the credit to reduce their balance (e.g. entering “50” on a credit item will reduce their cart total by $50).