💳 How to Add or Remove a Credit Card in ClickBid

Adding and removing credit cards in ClickBid is quick and secure. Whether you're setting things up before the event or managing check-in, this guide will walk you through the different ways to handle bidder credit cards with confidence.

💳 How to Add a Credit Card to a Bidder's Account

There are three ways to add a credit card in ClickBid, depending on where the bidder is in the process.

1. Require a credit card during registration or bidding

• Go to Software Settings > Auction Settings > Bidder Settings.

• Enable the setting to require a credit card to register or place a bid.

• Bidders will be prompted to enter a card when they sign up or start bidding.

     2. Add a card at check-in through the Butler

• Open the Butler interface at your event.

• Use Bidder Lookup to find the guest.

• Click the edit icon next to their name.

• Click Add a New Card and enter their payment information.

  • This is perfect for in-person events where staff or volunteers are helping guests check in.

OR

     3. Let the bidder add their own card on the bid site

• Once logged into the bidding site, the bidder can enter a credit card on their own.

• They’ll find this option in their bidder dashboard or prompted during bidding or checkout.

🧹 How to Remove a Credit Card

Only admins can remove a saved credit card from a bidder’s profile.

1. Go to Bidders > Manage Bidders in the admin dashboard.

2. Locate the bidder whose card you want to remove.

3. Look for the Has cc tag next to their name.

4. Click the X next to the tag to remove the stored card.

• Once removed, the card is completely deleted from ClickBid’s system.

• Our merchant provider does not retain any card data once removed.