If a bidder tells you they're not receiving text messages from ClickBid, there are a few common reasons — and easy ways to fix them. Here's how to identify the issue and get them back on track.
🔍 Step 1: Check for Unsubscribed Numbers
If the bidder previously replied “NO” or “STOP” to ClickBid’s text number (855-800-4975), they’ve unsubscribed themselves from messages.
✅ How the Bidder Can Resubscribe
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Ask the bidder to text “START” to
855-800-4975 -
They should begin receiving text messages again within a few moments
🧾 Step 2: Check Their Opt-In Status
Sometimes bidders opt out of messaging during:
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📝 Registration
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🔐 Login
You can verify their preference in their profile:
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Go to Bidders > Manage Bidders
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Click on the bidder’s name to open their profile
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Scroll to the Details section
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Look for Text Opt-In Status
🔁 Step 3: Use the Batch Update Tool
If multiple bidders accidentally opted out during registration or login, you can re-enable messaging for them all at once—as long as they didn’t reply NO or STOP.
📌 To opt everyone in (who qualifies):
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Go to Bidders > Manage Bidders
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Use the Batch Update feature
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Select the option to Opt In all eligible bidders
🧠 Final Notes
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🚫 If a bidder unsubscribed via text, they must text "START" themselves
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✅ You can correct mistaken opt-outs made during registration using the batch update tool
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📲 Always encourage users to verify their text opt-in status if they report not receiving messages