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🛑 Legacy: Why the “Register Now” Button Might Be Missing

⚠️Legacy features will be retired at the beginning of 2026. For more details on this change, click here.

If your Register Now button isn’t showing on your event page, don’t worry—it usually comes down to a few quick settings. This article walks you through the top reasons this can happen in the Legacy version of ClickBid and how to fix each one.

This guide is for the Legacy version of ClickBid. To use Virtual Venue, go to Software Settings > Landing Page Content > and click "Try the new version" link at the top of the page. Note: If you have started selling tickets you will not be able to switch versions until your next event.
Scroll down to view these steps with the Legacy version.

NOTE- These troubleshooting steps will ONLY apply with the Legacy version of ClickBid.

⚙️ Check Your Auction Settings

Sometimes your auction is already open—either because the open date is in the past or because you’ve manually set it to open early. When that happens, the Register Now button is automatically removed and replaced with the welcome section shown below.

  1. Go to Software Settings > Landing Page Content.

  2. Scroll to the Login/Register Area.

  3. Check the following:

    • Is your Auction Open Date in the past?

    • Is Open Auction Early set to Yes?

Welcome!

  • "Unregistered guests who enter their phone/email will go to the registration form".

  • "Registered bidders will be taken straight to the bidding site".

🎟️ Make Sure You Have Items to Show

If your auction is open but there are no items available, the Register Now button will also be hidden.

  1. Go to Software Settings > Landing Page Content > Login/Register Area.

  2. Set Open Auction Early to No.

  3. Then, check your item list:

    • Go to Items > Manage Items.

    • Click Add Item to upload at least one auction item.

No Image!

You can also reach out to your Account Manager for help updating your open date. Go to Training/Support > Request Support in your admin dashboard.

đźš« Double-Check the Bidder Registration Setting

There’s a chance the Register Now button is disabled entirely in your auction settings.

  1. Go to Software Settings > Auction Settings.

  2. Click Bidder Settings.

  3. Make sure Allow Bidder Registration is set to Yes.

Bidder Registration

If this setting is off, no one will be able to register, even if your other settings are correct.

âś… Recap: Quick Fix Checklist

  • Auction open date in the future? âś…

  • Open Auction Early set to No? âś…

  • At least one item listed? âś…

  • Allow Bidder Registration turned on? âś…

Once all of these are in place, your Register Now button should reappear on your event page.