Want to collect important info like team names, t-shirt sizes, or dietary restrictions during ticket purchases? ClickBid’s Custom Question feature makes it easy to ask ticket buyers the questions that matter most for your event.
🧠 What Are Custom Questions?
Use Custom Questions to gather personalized details from your ticket purchasers, such as:
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👕 T-Shirt Size / Color
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🍔 Meal / Drink Preferences
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🚫 Allergy or Dietary Restrictions
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🎉 Team Name / Captain
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🪑 Table Placement or Decoration
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🔞 Age Requirements
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💼 Sponsorship Display Name
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🛍️ Swag Bag Choices
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…and more!
ℹ️ Tip: Use Custom Questions for any info you want to track or report on later!
🛠️ Step-by-Step: Setting Up a Custom Question
1. Select a Ticket Type
Go to Event Tickets > Modify Tickets and select the ticket you want to apply the custom question to. You can add as many custom questions as you would like, with a mix of settings and answer types.
2. Is the Question Active?
Under the question settings:
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Yes – Guests will see and answer this question
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No – The question is hidden from guests
ℹ️ Info: Use “No” to temporarily disable a question without deleting it.
3. Choose a Response Type
✍️ Option 1: Text Response
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Question Text: Enter the question you want to ask.
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Guests type in a custom answer.
✅ Best for open-ended responses like "What is your team name?" or "Do you have any allergies?"
🔽 Option 2: Drop-Down Response
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Question Text: Enter your question.
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Available Options: Add preset answers for guests to choose from.
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✅ Best for structured responses like "Meal Choice" or "Shirt Size"
⚠️ Warning: Available options are limited to 200 characters each.
4. Is an Answer Required?
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Yes – Guests must answer the question before checking out
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No – Guests can skip the question
💡 Tip: Use required questions for essentials like dietary needs or age confirmation.
5. Show On
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Ticket: Only the ticket purchaser will answer the question
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Guest Recor:Question applies to each guest
6. Is Answer Required?
- Yes: Required to complete the ticket sale
- No: Can be answered later on using the Guest Update Link
💡Note: An answer cannot be set to required if the question is set to apply to all guests, as we don't make guest name/ information entry required at the time of the ticket sale.
📊 Reporting on Custom Questions
All custom questions and their responses will appear in the:
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Ticket Sales Report (in the admin dashboard)
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CSV Export for in-depth analysis
- On the Manage Guests Page, each question will have their own column!
ℹ️ Info: If multiple questions are used, each guest’s responses will be included in one row per ticket.