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⚙️ ClickBid Credit Card Payments: Setup & FAQ

🚀 How to Set Up Credit Card Payments

  1. Go to Software Settings > Auction Settings > Payment.

  2. Click Merchant Registration

  3. If you have an existing account, choose Yes, Use Same Account; otherwise continue.

  4. Confirm your business address and select a Business Category.

  5. Click Generate Update Link, then click on the link to open the page. 

  6. Fill out organization and responsible-party details (including SSN/SIN).

  7. Click Done to return to the Merchant Account page.

  8. Scroll down to add your Bank Account for weekly payouts.

The link that generates when you select Generate Update Link cannot be shared, it must be opened directly from the Merchant Registration area.

💳 Payouts & Holds Explained

  • First payout holds:

    • US: 7-day initial hold, then 2-day standard hold.

    • Canada: 7-day holds for all payouts.

  • Payouts occur weekly via ACH on Wednesdays.

  • You can request a different schedule or monthly payout on a case-by-case basis. If interested in adjusting payout dates, reach out to your Account Manager via Training/Support > Request Support.

You only need a responsible party’s SSN/SIN for compliance and identity verification.

🛠️ Setup FAQs & Troubleshooting

  • No, you can’t connect your personal Stripe account. ClickBid uses its own Stripe integration.

  • If payouts aren’t enabled, click Update Merchant Account to complete onboarding.

  • For IRS verification errors, Stripe may ask for documentation like a Letter 147C.

  • Statement descriptor issues? Ensure your organization name is at least 6 characters long in admin settings.

Incorrect Tax ID or company name may prevent Stripe from verifying your account.

 

🔐 Security & Compliance

ClickBid is PCI compliant (SAQ A-EP), so card data never touches our servers. Your donors' information stays secure.

📊 What Shows on Your Statements & Dashboard

  • Your organization's name appears as the credit card descriptor on donor statements. This can be adjusted under Merchant Account > Charges will appear on statement as:

  • Receipts include your name, address, phone, and email.

  • The Merchant Report tab shows pending and completed transactions.

📈 Final Touches

Once setup is complete, all existing credit card features—like bidding, resending receipts, and batch processing—work just as before.

Run a small test transaction before your event to trigger the initial 7-day hold and start payout timing.