💳 How to Refund Ticket Purchases and Send Receipts in ClickBid

Managing refunds in ClickBid is simple once you know where to go! This guide walks you through the full process—from refunding specific tickets to resending receipts and deleting bidder records.

🎟️ Step-by-Step: Refunding a Ticket Purchase

1. Click Event Tickets from the main dashboard.

2. Select View All Ticket Sales.

3. Find the purchaser you want to refund.

   • Click the blue dropdown arrow next to their name.

4. Click the refund arrow to open the Refund Page.

💰 Choose How You Want to Refund

Once you're on the Refund Page, you have a few options:

• ✅ Refund by Ticket
  Use the ticket section to select and refund individual tickets.

• 💵 Refund a Specific Dollar Amount
  Click the custom refund field to enter an exact dollar value.

• 🧾 Refund the Entire Line Item
  Use this option if you'd like to refund the whole transaction at once.

Once you've selected your refund type:
8. Click Submit to finalize the refund.

📧 Resend a Receipt After Refunding

If you’d like to send an updated purchase receipt:

1. Click the dropdown arrow next to the purchaser's name.

2. Click the envelope icon 📩. This sends a new receipt to the purchaser’s email on file.

👤 Deleting Bidders After a Refund

If your guests were converted to bidders during ticketing, their records will still exist under:

• Bidders > Manage Bidders

To fully remove these records:

1. Locate the converted guests.

2. Select their bidder profile.

3. Scroll to Batch Update.

4. Toggle Delete and type "delete" to confirm.

🚫 Can’t Process a Refund?

Here are common reasons why a refund might not work:

• Transaction is still pending.
  Check the merchant page:

  • If the status is "SUBMITTED FOR SETTLEMENT", the refund can’t be processed yet.

  • Wait for the status to change to "Settled", usually within 24 hours.

• Account has already been paid out.
  If your account has received a payout for that transaction, refunds must be handled offline or manually noted.