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⚙️ Managing Guest Info After Ticket Purchase

This article walks through how to manage ClickBid’s Guest Update Link, a feature that allows ticket purchasers to provide or update guest information after checkout. You’ll learn how to enable the setting in your Ticket Page Settings, customize the email message that includes the link, resend it individually or in bulk from View Ticket Sales, and understand what guests can update (like names, emails, and meal choices). It also includes steps for manually updating guest info in the admin if needed.

 

👥 Guest Update Link: How to Enable, Customize, and Resend It

✉️ What is the Guest Update Link?

The Guest Update Link allows ticket purchasers to add or update guest information after purchasing tickets. This is helpful when guests are unknown at the time of purchase. Purchasers can forward the link to their guests to fill out details like name, email, phone number, and meal choice. Any updates made through this link automatically reflect in your admin panel.

 Guests updated through this link will appear in Event Tickets > Manage Guests.

 

⚙️ How to Enable the Guest Update Link

  1. Go to Event Tickets > Ticket Page Settings

  2. Click on General Settings

  3. Set Allow Guest Updates to YES

    • ✅ YES: Sends the Guest Update Link to all new ticket purchasers and allows updates to be made

    • ❌ NO: No link is sent and updates are blocked (even if a purchaser already has the link)

Setting this to NO will also deactivate existing guest update pages — preventing edits even if someone still has the link.

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📝 How to Customize the Guest Update Email

  1. In Event Tickets > Ticket Page Settings, click on Customizable Content

  2. Scroll to Guest Update Link Email Message

  3. Add custom instructions or verbiage here

 

 

🔁 How to Resend the Guest Update Link

  1. Go to Event Tickets > View Ticket Sales

  2. Click the blue dropdown arrow next to the ticket purchaser's name

  3. Click the chain-link icon (resembles a sideways figure eight or infinity symbol)

    • This will resend the Guest Update Link email

  4. To send in bulk, select multiple ticket sales and use the batch update tool at the bottom

Screenshot 2025-06-20 145950

👤 What Guests Can Do with the Link

  • Purchaser can:

    • Update guest info themselves

    • Forward the link to individual guests

  • Guests can:

    • Add name, phone, and email

    • Select a meal preference

    • Click Save — updates will appear under Manage Guests

Encourage guests to provide phone and email for bidding access and automated receipts.

✍️ Manually Update Guest Info in Admin

If needed, you can update guest information directly:

  1. Go to Event Tickets > Manage Guests

  2. Click into the field you'd like to change (First Name, Last Name, Email, Phone, etc.)

  3. Make edits — changes are saved automatically