Your statement descriptor is the label that appears on your customers' bank or credit card statements when they make a purchase through ClickBid. This helps them recognize your organization and avoid disputes or chargebacks.
🛠️ How to Update Your Statement Descriptor
If you need to update what appears on a donor’s or bidder’s statement, follow these quick steps:
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Go to the Merchant Account section in your admin portal.
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Click the pencil icon next to Charges will appear on statement as.
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Type in your updated statement descriptor in the text box.
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Click Update to save your changes.
You only need to set this once—ClickBid will automatically apply the updated descriptor to all future charges.
✅ Statement Descriptor Rules
To comply with card network guidelines and avoid failed charges, your statement descriptor must:
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Be 5–22 characters long
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Use only Latin (English-based) characters
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Include at least one letter
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If using both a prefix and suffix, each must contain at least one letter
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Avoid these special characters:
<,>,\,',",* -
Clearly reflect your Doing Business As (DBA) name
Using unsupported characters or vague terms could cause your transactions to be flagged or blocked by card networks.
ℹ️ Static vs. Dynamic Descriptors
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A static descriptor is the default label shown on every transaction.
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A dynamic descriptor uses a consistent prefix (like your org name) and allows you to add a suffix for specific charges (like “Auction” or “Donation”).
When you activate your account, you can set a single statement descriptor (static statement descriptor) that appears on all customer statements. For card charges, you can also create a statement descriptor that contains a static prefix associated with your account but with a dynamic suffix associated with each charge.
🧠 Best Practices
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Use a name that your donors or bidders will instantly recognize.
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Avoid using acronyms unless they're well-known.
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Keep it short and professional—remember, there's a 22-character limit.