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Legacy:🧭First Steps: Ticket Page, Landing Page, and Donation Page

Before diving into the details of your auction or fundraising efforts, it’s a good idea to get your core event pages in place. Setting up your Landing Page, Ticket Page, and Donation Page early ensures your guests can register, purchase tickets, and start supporting your event right away.

🎯 Landing Page Setup

Your Landing Page is the first thing guests see when they access your event. It includes registration and login options, and can link to tickets, donations, and auction items.

⚙️ How to Set Up Your Landing Page

  1. Go to Software Settings > Landing Page Content > Login/Register Area.

  2. Adjust the Login/Register Area settings based on how you want guests to interact with the site.

  • Event Start: You can allow guests to log in and bid before the official event start time.

    • If your event is set to open/yes and items are marked as Active, guests will be able to bid. 

 🚧Caution: Make sure item statuses are correct to avoid accidental early bidding.

🎟️ Ticket Page Setup

This is where you’ll create and manage tickets, sponsorships, and underwriting options for your event.

➕ How to Add Tickets

  1. Go to Event Tickets > Tix > Modify Tickets.

  2. Create all necessary ticket types (individual, sponsorship, underwriting).

⚙️ How to Configure the Ticket Page

  1. Go to Event Tickets > Tix > Ticket Page Settings.

  2. Review and adjust the following sections:

  • General Settings: Let guests store credit cards and set the display order.

  • Payment Types: Enable credit card, cash, and check payment options.

  • Additional Features: Customize titles, add comments, and show social icons.

  • Customizable Content: Update receipt headers/footers and email messages.

  • Header Image and Background Color: Brand your page with custom visuals.

💡Tip: Use your branding colors and logo to give your ticket page a professional and cohesive look.

💰 Donation Page Setup

Enable your guests to support your cause by donating online or via text-to-give.

➕ How to Set Up the Donation Page

  1. Go to Donations/Text-to-Give > Settings.

  2. Configure the following options:

  • Donation Goal: Set your fundraising target.

  • Preset Denominations: Offer suggested donation amounts.

  • Donation Title & Description: Customize how you present your appeal.

  • Custom Background & Receipt Footer: Add branding and your Tax ID for donor receipts.

ℹ️ Info: Adding your Tax ID helps guests during tax season and encourages larger gifts.

👥 How Guests Access the Donation Page

  • Guests can text your keyword to 855-800-4975, then follow the donation link.

  • The Donate Now link on your Landing Page navigation also leads here.

To view donations:

  • Go to Donations/Text-to-Give > Manage Donations.

  • You can resend a text to guests with incomplete donations to encourage them to complete their gift.

⚙️ Auction Settings

This section lets you customize how your auction behaves and how bidders interact with it.

🔁 General Event Settings

  1. Go to Software Settings > Auction Settings.

  2. In the General Event Details tab:

    • Set your event start time.

    • Enable Max Bidding (guests set their max bid and the system auto-bids for them).

👥 Bidder Settings

  • Enable registration, mobile check-in, and text-to-register.

ℹ️ Info: Text to register will ask if bidders want to donate or register for the auction first.

  • Require address/credit card.

  • Set a starting bidder number for self-registration.

  • Customize your welcome email for new bidders.

ℹ️ Info: Welcome emails are only sent when a guest registers themselves as a bidder. Bidders do not receive this message if a bidder list is uploaded or when a ticket is purchased.

🛎️ Butler Settings

  • Create a custom welcome message sent after registration. 

💡Tip: Use the [u] short code to include each guest’s unique bidding URL.

If you’re selling tickets, this message won’t automatically send when converting guests to bidders.

💳 Payment Settings

  • Enable/adjust credit card fees (suggested: 3.63%).

  • Let guests opt out of fees or make it a requirement.

  • Decide whether to allow checkout via phone.

🚧Caution: You must allow check out from phone in order for the automatic winning message to go out to your silent auction winnining bidders.

🧾 FMV & Custom Content

  • Show FMV (Fair Market Value) on receipts for tax purposes.

  • Add a statement footer and set terms.

💡Tip: Include your Tax ID in the footer for donor receipts.

💳 Enable Credit Card Processing

To allow guests to pay with cards, you’ll need to set up your Merchant Account.

⚙️ How to Register a Merchant Account

  1. Go to Software Settings > Auction Settings > Payment > Merchant Registration.

  2. Follow the steps to enable your credit card processing capabilities.

ℹ️ Info: This setup is required before any guests can pay online with a credit card or register their card.