📣 How to Use Mass Messaging in ClickBid

Keep your guests engaged and informed throughout your event with Mass Messaging! This feature allows you to send email and text messages to groups of bidders—whether it’s a warm welcome, a bidding reminder, or a final call.

📍 What is Mass Messaging?

The Mass Messaging feature lives under Bidders > Text/Email Bidders and allows you to communicate with multiple guests at once throughout your event.

📤 How Messages Are Delivered:

• Texts (US & Canada) come from: 855-800-4975

• Emails are sent from: no_reply@clickbidonline.com
  Display name: Your Organization's Name

🔒 Access & Licensing

Mass Messaging is available to events with the following licenses:

• ✅ Enhanced Suite

• ✅ Full Suite

To confirm your access or purchase the feature:

1. Go to Dashboard > Organization Page > Account

2. Review your license details

🔑 Step-by-Step: Composing a Message

1. Go to Bidders > Manage Bidders > Compose a Text/Email

2. Choose your filter group (who receives the message)

3. Draft your message:

   • For Emails: Don’t forget to include a Subject Line

   • Use helpful shortcodes like:

     • [u] = Bidding URL

     • [f] = First name

4. Review and click Send.

This is our full list of current shortcodes for use in mass messaging.

📊 Message Status Indicators

• Blue = Message not yet sent

• Grey = Message sent

• Red X = Remove message

• Send button (greyed-out with a line) = Already sent, but can be re-sent

You can view recipients in the Sent To drop-down.

⏱ Auto Send Messages

Want to schedule messages in advance?
Click here to learn more about Auto Send Messages.

✅ Best Practices for Mass Messaging

Avoid common pitfalls and ensure smooth communication with these do's and don'ts:

✔️ Do:

• ✅ Give at least 10 minutes for a message to fully send

• ✅ Test your message with Send a Single Text/Email

• ✅ Send important reminders via multiple channels (text + host announcement)

❌ Don’t:

• ❌ Reference "X minutes left" (use exact closing time instead)

• ❌ Over-message your guests—they may start ignoring texts

• ❌ Include mission-critical info only in a mass message

✍️ Sample Mass Messages

Auction Open

 "(Event Name) Auction is now open! Tap the link to start bidding: [u] Enjoy!"

Reminder to Bid

 "Sign in here [u] and go to Menu > No Bid Items to find great deals!"

Auction Closing Soon

 "Auction closes at XX:XX tonight! Get your final bids in: [u]"

Auction Closed

 "Auction is now over! Tap here [u] to check out or see a volunteer."

📧 Email Examples

Welcome Email

Auction Open Announcement