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🧾 How to Prevent Duplicate Bidders in ClickBid 

❓ What Happens When Guests Self-Register and Buy Tickets?

If a guest registers to bid on their own before or after purchasing a ticket, ClickBid will:

  • Create two separate bidder profiles

  • Show the same name twice in your bidder list

  • Remove email and phone info from the second profile to prevent conflicts

🛡️ 3 Ways to Prevent Duplicate Bidders

Here are your best options to prevent duplicates before they happen:

✅ 1. Create a Ticket Type for Non-Attendees

Use this if you need guests to participate remotely but not attend in person.

  • Go to Event Tickets and create a ticket for “Non-Attendees”

  • Use a discount code to set the price to $0 if needed

💡 Tip: This helps keep attendees and remote bidders clearly separated.

Screenshot 2025-07-23 104923

📝 2. Add Clear Instructions on Your Landing Page

If you are utilizing an Action Bar button, add Tickets/Virtual Ticket to the title box.

📌 Info: This reduces confusion for guests unsure about what steps to take and lets them know to head to the ticket page to register. You can also utilize a content box to let guests know if they purchased a ticket, they do not need to re-register. 

💬 3. Use Mass Messaging to Inform Guests

After converting guests into bidders:

  • Send a mass text or email with their bidder number

  • Include a login link using the [u] shortcode

💡 Recommended: Do this regardless of which ticket strategy you use—it improves the guest experience and reduces support issues.

🧹 How to Fix Duplicate Bidders (If It's Already Happened)

If duplicates already exist, follow these steps to clean up your bidder list.

🔄 Step 1: Convert Ticket Holders to Bidders

  1. Go to Event Tickets > Manage Guests

  2. Click Show 100 to display more guests

  3. Use the toggle at the top to Select All

  4. Filter by Bid Number Assigned = No

  5. Scroll down to Batch Update

  6. Select Make Bidder, type “Make Bidder” to confirm, then click Complete

📌 Warning: If you have more than 100 guests, repeat this process for each page.

🛑 Step 2: Resolve Duplicate Records

If duplicates were created, you'll see a message saying: “This information is already being used for a bidder.”

Follow these steps:

  1. Go to Bidders > Manage Bidders

  2. Look for duplicate names with missing emails/phones

  3. If one record is clearly incomplete, delete it

  4. If both records have important info (credit card, meal choice, etc.), merge them by clicking the checkbox next to each bidder. 

⚠️ Warning: Once you merge bidders, it cannot be undone. Double-check before proceeding!

🧩 How to Merge Bidder Profiles

  1. Check the box next to both duplicate profiles

  2. Click the Merge button

  3. Review the info in the popup and confirm

💡 Tip: Merging preserves key details like meal choice, table number, and contact info.