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🔁 Process a Refund in ClickBid

Noticing an error within your processed payments? Have no fear, ClickBid makes it simple to process refunds on transactions.

💳 Steps to Refund a Paid Checkout:

  1. Go to Event Central

  2. Click Event Payments

  3. Select the Paid Checkouts tab

  4. Find the transaction and click the round arrow icon to initiate a refund

  5. Enter the amount you’d like to refund

  6. To refund the full amount, check the box for Refund Whole Line Item

  7. Click Submit

ℹ️ Info: ClickBid does not automatically send a refund receipt.
To send an updated statement manually:

  • Go to Event Central > Event Payments > Paid Checkouts

  • Click the email icon on the far right to resend the receipt

✅ Final Checklist

Before finishing your refund:

  • Did you refund the correct amount?

  • Did you remove the bid if the refund was for the full item?

  • Did you resend the updated statement if needed?

  • Did you check for refund processing delays?

🗑️ 2. Remove the Bid After a Full Refund

If you refunded the full amount, the bid will now show in Unpaid Checkouts. You'll want to delete the bid to prevent it from being charged again.

🧹 Steps to Remove a Bid:

  1. Go to Bidders

  2. Click Manage Bidders

  3. Find the bidder and click Has Bids

  4. Click the X icon next to the refunded bid

  5. Click Yes to confirm the deletion

⚠️ Warning: Only delete bids after a full refund. Partial refunds don’t require any bid removal.

🧾 3. What Happens with Partial Refunds?

If you only refund part of a payment:

  • The transaction will automatically appear as a negative line item on the guest’s receipt.

  • You can view the updated receipt by going to:
    Event Central > Event Payments > Paid Checkouts
    and clicking the paper icon on the far right.

    Screenshot 2025-06-11 151320

💡 Tip: No need to delete bids for partial refunds—they remain correctly logged in your reporting and guest receipts.

🕐 4. Refund Timing and Debit Cards

If a guest used a debit card, the refund may take 24–48 hours to appear in their account.

ℹ️ Info: ClickBid cannot control bank processing times. Refund speed depends on the guest’s bank.

🚫 5. Can’t Process a Refund?

If you're seeing the error message:"It is too soon to attempt a refund"

Troubleshooting Steps:

  1. Go to your Merchant Account and check the status of the transaction.

  2. If the payment is still marked "SUBMITTED FOR SETTLEMENT", you’ll need to wait until it settles (usually within 24 hours).

  3. Once the status changes to "SETTLED", return to ClickBid and issue the refund.

⚠️ Warning: If your ClickBid account has already been paid out, you’ll need to contact the accounting department to process the refund manually.