🧾 Send Invoice: Flexible Payment Option on the Ticket Page

The Send Invoice feature gives your attendees the option to receive an invoice and pay later — offering greater flexibility during checkout. This guide covers how to enable the setting, what your attendees will see, and how to manage these transactions in your admin panel.

⚙️ Enabling the “Send Invoice” Setting

When setting up your Ticket Page:

1. Go to:
   **Ticket Page Settings** ➡️ **Payment Types** ➡️ **Send Invoice**

2. Default setting: "No"

3. To allow invoice-based payments, set it to "Yes"

🛒 Attendee Experience at Checkout

For Self-Purchase Tickets

1. At checkout, the buyer selects: Send Me an Invoice

2. After submitting the form/purchase:

1. 1. They receive an email with:
      1. A link to pay the invoice (auto-filled credit card form)
      2. A PDF invoice attached

For RSVP Tickets

1. The Send Me an Invoice option is always visible

   

2. Once submitted:

   1. The same email and invoice experience as self-purchase applies

   2. Buyer can pay via credit card using the secure link

   3. PDF invoice is included in the email

📥 Invoice Email & Payment Flow

When buyers receive the invoice email:

1. Clicking the payment link opens a secure payment page

1. 1. 💳 Purchaser Detail fields are automatically pre-filled

   
   

2. The attached PDF invoice can be:

   1. Downloaded

   2. Printed

   3. Paid later

      

📊 Managing Invoices in View Ticket Sales

From the View Ticket Sales screen, you’ll now see several helpful updates:

🔍 Added Info in Columns

1. Email and Phone Number can now be toggled on from the Show/Hide Columns menu

   

2. Option to send unpaid invoices has been added to the blue dropdown menu

   

🖊️ Easier Access to Details

1. The "ℹ️" icon has been replaced with a green edit pencil (like in Manage Bidders/Items)

2. Clicking the green pencil opens full ticket details

   

3. Inside the new Additional Functions section:

   1. 🔗 Guest Update Link

   2. ✉️ Send Invoice Email (manually send or resend)

   3. ☑️ Paid Checkbox to mark the invoice as paid
      (This updates the payment status in View Ticket Sales)

      

💵 Handling Offline Payments (Self-Checkout)

Paying by Check or Cash

1. If someone checks out with Check or Cash, their purchase appears as Unpaid

2. You can then:

   1. Send them an invoice to pay online later

   2. Or, if they pay offline, go to the green pencil > Paid checkbox to manually mark it as paid

Switching Payment Methods

If a buyer initially selects Cash or Check, but later uses their invoice link to pay by Credit Card:

1. 🌀 The payment type automatically updates in View Ticket Sales — no manual edit needed.

✅ Summary

This new Send Invoice feature enhances flexibility for ticket buyers and simplifies payment tracking for organizers. By utilizing these settings and tools, you can ensure smooth transaction flows and accurate sales reporting.