Statement Descriptor (Merchant Account)

Statement descriptors explain charges or payments on bank statements. Using clear and accurate statement descriptors can reduce chargebacks and disputes.

Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information.

When you activate your account, you can set a single statement descriptor (static statement descriptor) that appears on all customer statements. For card charges, you can also create a statement descriptor that contains a static prefix associated with your account but with a dynamic suffix associated with each charge. This enables you to specify details about the product, service, or payment on bank or card statements.

Most banks display this information consistently, but some may display it incorrectly or not at all.

Statement descriptor requirements

A complete statement descriptor—either a single static descriptor or the combination of a prefix and suffix—must meet the following requirements:

• Contains only Latin (English based) characters.
• Contains between 5 and 22 characters, inclusive.
• Contains at least one letter (if using a prefix and a suffix, both require at least one letter).
• Doesn’t contain any of the following special characters: <, >, \, ' " *.
• Reflects your Doing Business As (DBA) name.

Process:

Go to Merchant Account and click the green pencil next to "Charges will appear on statement as:"

You will then see a pop-up box where you can edit the Statement Descriptor:

Once you enter your Statement Descriptor and click "update" the Merchant account will now show: