How Can I Update Ticket Guest Information?

There are a few different ways that guests’ information can be updated.

1. Send the Guest Update Link and have the ticket purchaser or guest update their information.

Ensure the setting “Allow Guest Updates’ is turned on. Event Tickets > Ticket Page Settings > General Settings > Allow Guest Updates.
1. If set to YES, the Guest Update Link will be sent to all ticket purchasers, and updates can be made to the page.
2. If set to NO, the Guest Update Link will not be sent to new ticket purchasers. This also does not allow any updates to be made to existing guest update pages. Meaning the ticket purchasers/guests that have the link to the Guest Update Page cannot add or make any changes to the guest information.

b. To customize the Guest Update Email message, go to Event Tickets > Ticket Page Settings > Customizable Content > Link Email Message.

C. Resend the Guest Update Link. go to View Ticket Sales > blue arrow drop-down for purchaser you need to resend to > and select the 5th button down-Resend Link (looks like an infinity sign).

2. Update Guest information through the View Ticket Sales page on the backend.

3. Update Guest Information from Manage Guests, Event Tickets > Manage Guests.

The Guest First and Last Name, Email, Phone, and Selection Choice can all be updated here. Just tap in the area that you want to make a change to and an edit field will open allowing you to make the changes.