How to Add a Credit to a Bidder's Account

Here is a best practice that walks you through how to credit a bidder's account.

1) Create a 'credit' item.

Items > Manage Items > Add New Item > Item Type CREDIT.

*NOTE: If you are crediting more than 1 bidder's account, title the name of this credit item something basic. EX: org credit

2) Add it to the bidder's account.

Event Central > Butler > Add a Live Bid Section.

Type in the Bidder's name, type in the credit item you have just created, type in the amount you want to credit >Submit.

*NOTE: This amount can be different for each bidder and the same item can be used for different bidders.

3) Once you press submit, the credit will be available on the bidder's account.

NOTE: This is not a refund. Meaning if the bidder ends the night or event with a negative balance (credits > debits) they will not receive a payout of those funds, like a normal refund.

Credit Amounts on the receipt will reflect a Negative Credit Amount and also a negative credit amount to the Total Over FMV.