Onsite Support
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      3. Onsite Support

      Onsite Support Q & A LES

       First, we recommend that you COMPLETE BUTLER VOLUNTEER TRAINING
       
       
      EVENT CHECK-IN
       

      Check-in With Pre-Printed Programs/Bidder Numbers

      Credit Card Processing Swipers

      Check in Instructions


       

      EVENT CHECK-OUT

      Best report to gather items by winning bidder

      Process a Refund

      Bidder Receipts

      How do I see what bidders need to pay/check-out?

      Processing multiple unpaid checkouts at once

      Butler - Check-out instructions:

      Add a shipping charge to a bidder statement


       

       

      FAQ

      I did not receive a text message:

      In the butler, under “bidder look up'' make sure the correct phone number was added. If so, have them text 'START' to 56651 and try sending a message again. If they still don’t get it, select bidder can receive text messages, no,  in the Butler and they will receive an email after you click complete. They will receive all outbid notices via email as well. 

       

      WIFI:

      Keep all bidders on their cell data as much as possible. Typically we do not recommend publishing the wifi login and password. 

       

      Credit Card Readers

      ClickBid card readers are available for purchase only and are $50 a piece.